Claim a bad lead or a guaranteed lead
Get the fee back as wallet credit when a lead was bad or never met you.
- Within 14 days of accepting, tell Willette what happened: the buyer was unreachable or not real, didn't match the brief, was already in your pipeline (with proof from before the introduction), or never took a first meeting.
- For a guaranteed lead with no first meeting, Willette asks the buyer to confirm. For a bad-lead claim, a person at Warmlink reviews it.
- An approved claim comes back to your wallet as credit.
Questions people ask
What if I accept a lead and don't like it?
Before you accept, you see the brief, and declining is free. After you accept, the lead fee is final, except for a bad lead: within 14 days you can claim one if the buyer is unreachable or not real, doesn't match the brief you accepted, or was already in your pipeline and you can prove it from before the introduction. An approved claim comes back as wallet credit.
If you simply decide not to pursue it, you owe nothing more. A fee at close is owed only if they become your customer.
What's the guarantee?
After your free first lead, your first two paid leads are guaranteed: if the buyer never takes a first meeting within 14 days of your accepting, and the buyer confirms it, the lead fee comes back to your wallet as credit. Lawyers, real estate agents and other lead-fee-only sellers get one guaranteed paid lead.
Why a wallet?
Lead fees come out of a prepaid wallet, so accepting a lead is instant: no card form while a buyer waits. When a lead turns out bad, or a guaranteed lead never meets, the fee goes back into the wallet as credit right away, with no card refund to wait for.
The smallest top-up covers about three lead fees. Commission at close is invoiced separately, not taken from the wallet.
How to: Fund your wallet
Still stuck? Ask Willette, or email support@warmlink.io.